We are looking for a Regional Operations Manager to support the growth and success of members across the Palletforce network by building strong depot relationships and ensuring high levels of service. The role focuses on managing day-to-day operations, onboarding and capacity, monitoring performance, and resolving issues efficiently to deliver a consistent and positive member experience. This is a proactive, relationship-driven role requiring close collaboration with members and colleagues across the network.
วันปิดรับ: ไป 1st 2026
ชื่อตำแหน่ง : Regional Operations Manager
ที่ตั้ง: Remote/Hybrid
ประเภทการจ้างงาน: เต็มเวลา
เงินเดือน: A competitive salary
วันที่ปิดรับสมัคร: 01/09/2026
บทบาท:
The purpose of the Network Operations Team is to support Member Depot growth and confidence, through developing a consistent day to day customer experience, onboarding and managing capacity for deliveries, and resolving issues when they occur in a satisfactory and efficient manner.
The Regional Operations Manager will be responsible for Members in their area overseeing procedural operations and performance objectives. This role is critical for ensuring high service levels and knowledge.
Working alongside a team of Regional Operations Managers, the successful candidate will foster depot relationships from their initial implementation through various stages of Member growth whilst also being proactive with their colleagues to achieve the highest level of service and Member reputation.
หน้าที่ความรับผิดชอบหลัก :
- Proactive management of the compliance of all Member Depots
o Agree overall standards and targets for all operational metrics – identify and work with target depots to improve their performance and achieve agreed standards across the board
o Develop and use a concise depot health check process focused on compliance to Palletforce daily routines
o Use a strategy of meetings, Teams calls, phone calls and electronic messaging to communicate at Depot Principal/Person in Charge level at depots to drive compliance – agree then how this is escalated and how.
o Be empowered to challenge the depot when service is not up to standard and seek improvement
o Complete ‘Deep Dives’ into specific depots to provide narrative to the business and guide solutions
o Complete any depot training needs
o Manage complaints arbitration process
o Work with the Network Control Tower team to assist with efficient query resolution - Relationship management
o Build relationships with Member Depots to aid communications across the network and be available to assist with advice and guidance
o Update Member Depot CRM - Implementation of new Member Depots
o Work with Member Recruitment Team from as early as possible on all new depot implementation projects
o Complete the onboarding and training, and initial sign off operationally with the Depot Principals
o Revisit and pass into normal operations
o Refine and develop the onboarding process
ว.ฮ่าสิ่งที่เราต้องการในตัวผู้สมัครคืออะไร?
- คุณสมบัติ. Certificate of Professional Competence in Road Transport desirable.
- ประสบการณ์. 5 year’s experience in distribution/transport operations either within a local depot or hub environment. Ideally 2 years experience within pallet network operations.
- การสื่อสาร. Have a strong customer-centred ethic with a focus on improving customer experience and taking pride in customer satisfaction. You will demonstrate a motivated attitude towards achieving commitments and have excellent communication skills, spoken and written. Ability to communicate at a variety of levels.
- การมีอิทธิพลและการโน้มน้าวใจ You will be comfortable with leading and influencing people – even they are not your direct reports – and have experience at challenging behaviour, training and using data to persuade. Again – all at different levels within a variety of different businesses.
- ผู้คนและการพัฒนาตนเอง If you are looking for a future career and progression within a growing company This really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business. You will have the ability to self-motivate, self-manage and work both autonomously and as part of a team.
รางวัลและสิทธิประโยชน์:
สนับสนุนการเดินทางสู่การพัฒนาของคุณ ช่วยให้คุณเติบโต และเสนอ:
- การแข่งขันลาพักร้อน
- Company car – full driving licence is essential, as the role involves travel for customer visits.
- Reward Gateway – เข้าถึงส่วนลดพิเศษและเงินคืนมากมายจากร้านค้าชั้นนำกว่า 900 แห่ง ตั้งแต่ของชำไปจนถึงผลิตภัณฑ์เพื่อสุขภาพ การเดินทาง และอื่นๆ อีกมากมาย!
- โครงการการรับรู้พนักงาน
- โครงการบำนาญดีเด่น
เราส่งเสริมวัฒนธรรมที่สนับสนุนความคิดสร้างสรรค์ และเราตระหนักว่าพรสวรรค์ของคุณคือกุญแจสำคัญสู่ความสำเร็จของเรา!
หากคุณรู้สึกตื่นเต้นที่จะได้ทำงานให้กับบริษัทของเราและเชื่อว่าคุณเหมาะสมกับตำแหน่งนี้ เราขอแนะนำให้คุณสมัครเข้ามา คุณอาจเป็นคนที่เรากำลังมองหา!
ความหลากหลายและการรวม
Equality, diversity and inclusivity are at the heart of everything Palletforce does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.
Palletforce reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.
เนื่องจากปริมาณใบสมัครที่เราได้รับ เราต้องขออภัยที่ไม่สามารถให้ข้อเสนอแนะโดยละเอียดแก่ผู้สมัครที่ไม่ได้รับการคัดเลือกได้
“ให้เราเป็นนายจ้างที่คุณเลือก”